Great Bay Pottery: Terms & Conditions
Great Bay Pottery, LLC
69 Lafayette Road
North Hampton, NH 03862
603-964-1118 fax: 603-964-8318
Every care has been taken in the preparation of the content of this website ensure that the details, descriptions and prices quoted are correct at the time of publishing. While the color reproduction is a close representation, every pottery piece is individually handmade and variations in actual size, shape and color may occur.
After you receive your order, please check to make sure everything meets your
expectations. If you have any questions about anything, please feel free to
call during our regular business hours:603-964-1118 or email us at firstname.lastname@example.org
Charges from Great Bay Pottery will appear on your credit card statement. When placing an order on our website, your credit card will be charged at the point of sale. Many pieces are handmade after your order is processed. Please allow 3-4 weeks from the time you place your order to its arrival at your doorstep.
At Great Bay Pottery, we keep our showroom fully stocked. In the event that all or part of your order is not in stock, we will begin making your order as soon as it is received. Great Bay Pottery is carefully hand-thrown, hand-decorated and then fired in our kiln. This process takes three to four weeks from start to finish. Your patience is very much appreciated.
We use FedEx & USPS to ship our products. Shipping charges are a flat rate that is calculated by the total weight of your order.
We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We cannot accept returns on personalized, items, or on items damaged through normal wear and tear.